Shipping policy
Shipping Policy
Processing Time All orders are processed within [1–2] business days. Orders placed on weekends or public holidays will be processed the next business day.
Domestic Shipping (Ireland) We offer the following shipping options within Ireland:
- Standard Shipping: [3–5] business days — €9
- Express Shipping: [1–2] business days — €9
- Free standard shipping on orders over €200
EU Shipping We ship to all EU member states. Delivery times and rates vary by destination:
- Standard International Shipping: [5–10] business days — €[X.XX]
- Express International Shipping: [2–4] business days — €[X.XX]
All EU orders are shipped duties-paid (DDP), so no surprise charges at delivery.
Order Tracking Once your order has shipped, you'll receive a confirmation email with a tracking number. You can use this to monitor your delivery in real time.
Delays TailsPetStore is not responsible for delays caused by customs, weather, or carrier disruptions. If your order hasn't arrived within the estimated timeframe, please contact us at tailspetstore281@gmail.com.
Lost or Damaged Items If your order arrives damaged or goes missing, contact us within [14] days of the expected delivery date and we'll make it right.