FAQ

❓ Frequently Asked Questions (FAQ)

🛒 Orders & Payments

Q: What payment methods do you accept?
We accept all major debit and credit cards, along with secure payment options available at checkout.

Q: Can I cancel or change my order?
Orders can only be changed or cancelled within a short window after placing them. Please contact us as soon as possible after ordering.

🚚 Shipping & Delivery

Q: How long does delivery take?

Ireland: 2–5 business days
UK: 3–7 business days
EU: 5–10 business days

Delivery times are estimates and may vary during busy periods.

Q: Do you provide tracking?
Yes. Once your order is dispatched, you will receive a tracking number via email.

Q: Do you ship internationally?
We currently ship to Ireland, the UK, and selected EU countries.

🔁 Returns & Refunds

Q: What is your return policy?
You can return eligible items within 14 days of delivery, provided they are unused and in original packaging.

Q: Are there items that cannot be returned?
Yes. Opened pet food, perishable goods, and hygiene-related items cannot be returned for safety reasons.

Q: How long do refunds take?
Approved refunds are processed within 5–10 business days to your original payment method.

📦 Products

Q: Are your products safe for pets?
We carefully select products based on practicality, safety, and everyday use. However, pet supervision is always recommended when introducing new items.

Q: Why do some items arrive separately?
Some products may be shipped from different locations, which means they can arrive in separate packages.

⚠️ Issues & Support

Q: What if my order arrives damaged or incorrect?
Please contact us within 48 hours of delivery with photos of the item and packaging. We will resolve the issue with a replacement or refund.

Q: What if my order is delayed?
Delays can occasionally occur due to couriers or customs. If your order is significantly delayed, contact us and we will assist you.